Student Complaint and Grievance Procedure

Gammon Theological Seminary takes student complaints seriously and is committed to addressing them fairly, promptly, and without retaliation. Students who submit formal complaints can expect written acknowledgment, appropriate review, and communication regarding the resolution or status of their complaint.

The Seminary is committed to providing students with a fair and accessible process for raising concerns about their educational experience and their interactions with Seminary programs, services, policies, and personnel. 

Whenever possible and appropriate, students are encouraged to address a concern directly with the faculty member, staff member, or office involved. We recognize, however, that some concerns cannot be resolved informally or may require formal institutional review.

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Not Sure Where Your Complaint Belongs? Start Here.

​All complaints begin in the Office of Executive Administration (OEA) and should be brought as soon as possible after the most recent incident. The resolution goal of creating conversational space for resolution between the student and the other involved person is always a priority.  

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How Do I Submit a Formal Complaint?

A formal student complaint must be submitted in writing. No special form is required.

 

The written complaint should include:

1. The specific action, decision, practice, or concern being challenged;

2. A description of how the matter has affected the student;

3. Any steps already taken to address or resolve the concern;

4. The resolution the student is requesting; and

5. Any relevant documentation that will assist in reviewing the complaint.

 

Students should also provide current contact information so that the Seminary can communicate with them regarding the complaint.

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Where Do I Send My Complaint?

Formal student complaints may be submitted by email to:

studentcomplaints@thegammonseminary.org

 

or in writing to:

 

Gammon Theological Seminary
Attn: Student Complaints
653 Beckwith St.
Atlanta, GA 30314
 

The Seminary will acknowledge receipt of the complaint and route it to the appropriate office or institutional official for review.

 

Where Will My Complaint Be Reviewed?

The nature of the complaint determines which office is responsible for addressing it.

 

Academic Matters
Complaints involving faculty, instruction, academic advising, curriculum, academic requirements, or academic policies are referred to Academic Affairs.

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Grade Appeals
Challenges to a final course grade are handled according to the Seminary's established Grade Appeal Policy.

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Student Affairs and Student Services
Complaints involving student services, student life, co-curricular programs, student engagement, or student conduct are referred to Student Affairs.

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Registration and Academic Records
Complaints involving registration, transcripts, enrollment records, or other academic records are referred to the Registrar.

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Financial Matters
Complaints involving tuition, billing, payments, or financial aid are referred to the appropriate Finance or Financial Aid office.

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Other Institutional Concerns
Complaints that do not clearly fall within one of these categories will be routed to the appropriate Seminary official for review.